Delivery

At The Decking Store, we pride ourselves on delivering your order as quickly as possible. As soon as you place an order, our team are working hard to prepare and organise your delivery to arrive with you at the earliest opportunity. Orders are delivered by our own delivery personnel or by 3rd party couriers, depending on the size and location of your order. Our delivery costs are calculated according to your location and cover all parts of the UK including offshore islands. To see what delivery charge applies to your order, please use the delivery cost calculator below:

We recommend calling our friendly team on 0118 324 8040 to discuss your delivery before placing your order. We are on hand to help, so please do not hesitate to get in contact with any questions or delivery requests you may have, and we will do everything we can to meet your requirements.

Current Lead Times And Product Availability:

Everyday Range4m Lengths3m Lengths
BiscuitIn stock – Delivery within 1 weekSpecial order only
CopperIn stock – Delivery within 1 weekSpecial order only
CedarIn stock – Delivery within 1 weekSpecial order only
Milk ChocolateZero stock – Please telephone 0118 324 8040Special order only
Dark ChocolateZero stock – Please telephone 0118 324 8040Special order only
GraniteZero Stock – Please telephone 0118 324 8040Zero stock – Please telephone 0118 324 8040
CharcoalZero stock – Please telephone 0118 324 8040In stock – Delivery within 1 week
Premier Range4m Lengths3m Lengths
DoveIn stock – Delivery within 1 weekSpecial order only
FlintLimited stock – Delivery within 1 weekSpecial order only
AnthraciteZero stock – Please telephone 0118 324 8040Special order only

*New Stock / Production Orders

Due to unprecedented demand, stock for forthcoming arrivals is selling fast. If you are interested (and we hope you are), we strongly recommend reserving with just a small deposit without delay. The balance is not payable until a convenient delivery date is agreed (usually 3-5 days before arrival).

PLEASE NOTE: If you have already placed your order, the delivery date is still as advised at time of order. The above dates are the first available for NEW orders only.

General

We will contact you, at least one working day in advance, letting you know the scheduled delivery day and whether you have an AM or PM slot. Should the scheduled delivery not be convenient, please contact us as quickly as possible so that we can re-arrange to a more convenient time to you.

Deliveries run from 7am to 9pm on allocated dates. The driver will contact you by telephone on the morning of delivery with the estimated delivery time and then confirm with a second telephone call nearer to arriving, enabling you to go about your day with ease.

Most deliveries take place by either a 3.5T or 7.5T vehicle. You must ensure there is adequate access for the delivery to take place, as we accept no responsibility for any deliveries which cannot take place due to access difficulties.

It is important that somebody is at the property to accept the delivery and to assist the driver with unloading. Delivery itself is only to the kerbside (unless previously agreed in writing). There must be adequate space for our vehicle to unload and for the decking to be placed in the chosen location. Please note, we accept no responsibility for any damage or loss to the decking after delivery is complete and a signature has been obtained.

Dedicated Day / Weekend Delivery

Subject to availability, we may be able to deliver on a dedicated day or at the weekend. Please note this is a premium service that may incur additional costs.

Sample Pack Orders

Sample packs are generally delivered by EVRi or Yodel. We aim to deliver your pack the next day, excluding Sundays and Bank Holidays. This is a FREE service which you can request by clicking here.

Delayed Deliveries

Very rarely, deliveries may have a slight delay, for example, if a delivery vehicle breaks down or becomes stuck in traffic. While some situations may be out of our control, we will do everything we can to make your delivery later that day. If this is not possible, your delivery will be organised for another day and you will be notified and kept updated throughout.